If for any reason you decide that the system or component you purchased isn't for you, simply return the item in its original unused condition c/w sealed & unopened packaging within 14 days of receipt, for an exchange to a similarly priced product or a refund. (shipping costs will be met by the buyer) This offer excludes made to order products and turntables, tone-arms and cartridges, unless agreed otherwise with the seller beforehand.
Any item returned under a buyer’s statutory rights, following inspection, may be subject to a deduction of monies should we determine that the value of the goods has been reduced as a result of damage during transit or your handling the goods more than was neccesary and will be deducted from any refund amount. Refunds may take between 14-21 days to process. Shipping costs will be met by the buyer.
International returns are not accepted unless faulty and reported immediately after delivery.
X demonstration items are non-returnable/refundable and are not afforded any form of guarantee, unless agreed otherwise with the seller before purchase.
MADE TO ORDER PRODUCTS
Returns cannot be accepted where a product is not in stock and has been made to your specific requirements. International returns are not accepted. Please contact us, should you require clarification with regard to our return policy for a specific made to order product, before making your offer. FOR DEFINITION PURPOSE- A made to order item shall be; any cable item that is not in stock, and has to be made in order to fulfill a customer’s specific requirements. Any Turntable or any turntable package that has to be part or fully assembled including the arm and cartridge. In addition, any other product that has been designated "made to order" by the seller or the products items details.
This returns policy in no way affects your statutory rights as a buyer.
Order Cancelations cannot be accepted under any circumstances where a product has been made to your specific requirements, i.e. Made to Order. International cancelations are not accepted. Please contact us, should you require clarification, prior to making your offer. FOR DEFINITION PURPOSE- A made to order item shall be; any cable item that we do not hold in stock, and has to be acquired/made in order to fulfill a customer’s order. Any Turntable item that has to be part or fully assembled including the arm and cartridge if fitted prior to dispatch. In addition, any other product that has been designated "made to order" on the products item details/order confirmation details. Any costs associated with the buyers cancellation instruction, incurred by ourselves/from our suppliers, will be passed on to and met in full by the buyer.
Customers who refuse or abandon shipments will be charged all fees that Mackenzie Hi Fi has incurred to retrieve your package.
This cancellation policy in no way affects your statutory rights as a buyer.