Terms & Conditions of Sale:

All orders placed with Mackenzie Hi Fi will be subject to our terms & Conditions of sale.


We hold stock of certain items. However, a good many of our products are manufactured in international destinations and are made to order. These items may be dispatched direct to us from the manufacturer and can sometimes take up to 4 weeks for delivery. Products will be supplied within standard manufacturers lead times, please contact us for specific details. All our items over £100.00 are delivered free of charge within the United Kingdom, except where stated otherwise. International postage is detailed where available, by product, by destination. 


Please note that product specifications are subject to change without notice.

The prices detailed on this website are for quotation purposes and shall be considered as an invitation to treat only. They do not in any way constitute an offer.

We reserve the right not to accept an offer, in particular, where acceptance of the offer may infringe on our responsibilities for an agreed manufacturers distributor agreement.


Items provided for home trial purposes shall be invoiced at advertised prices, unless agreed otherwise. The monies provided will be treated as a fully refundable deposit. The items will be supplied for a mutually agreed trial period from date of delivery.

We will contact you following this period to determine;

1) to finalise the order.


2) To determine whether a longer trial period is required.

When an item has been returned and its condition has been checked the deposit will be refunded to the buyer. Any damage found will be immediately reported to the buyer.

We would confirm that, unless agreed otherwise with the seller, should any item issued for trial purpose not be returned following a three week period from date of issue, the items supplied will be considered as an order paid in full, with any monies owing being debited.


a) The goods shall remain the sole and absolute property, of the Company as legal and equitable owner until such time as the Customer has paid the Company the agreed price in full.
b) The Company may for the purpose of recovery of the Company’s goods or equipment enter upon any premises where they are stored or where they are reasonably thought to be stored and may re-possess the goods or equipment

Any loss or damage or shortage must be notified to the Company as soon as possible and in any event within 2 days of delivery and in the case of damage the damaged goods and their packaging must be preserved otherwise the Company shall be entitled to disclaim liability that the Company might otherwise have incurred. The Customer must notify the Company of any non-delivery within 2 days of the date of the Company’s advice of dispatch

All our products are sold with original manufacturer warranties, where applicable. It is the sole responsibility of the buyer to ensure they comply with an individual manufacturer’s warranty requirements, in order to secure and maintain said warranty.


The buyer is solely responsible for paying any and all customs charges/local taxation charges in relation to the purchased items.


You can now recycle your old Electricals with us.
If you’re buying a new electrical item, we will recycle your old one for free (This will be on a like for like basis)
Why recycle?
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help
We are pleased to offer our customers the chance to recycle their old electrical items.
We can collect your old electrical item for you and arrange for it to be recycled, (a collection charge will be incurred) or you can send us your old item for recycling (delivery costs met by the customer). Your old item must be returned within 28 days.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com


Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.


1.1 You will be able to access the majority of this Website without having to register any details with us. [However, particular areas of this Website will only be accessible only if you have registered.]


2.1You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.


3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.


4.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
4.2 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
4.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.]


5.1Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.
5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
(b) you do not misrepresent your relationship with us or present any false information about us;
(c) you do not link from a website that is not owned by you; and
(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.
5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


6.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.
6.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.


7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.
7.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

Our business’s name is:

Mackenzie Hi Fi, 1, Sytchmill Way, Stoke on Trent. ST6 4GA
Our contact details are: Tel: 07905 362545 e-mail stuart@mackenziehifi.com

VAT Registration Number 174469672

Economic Operator Registration and Identification Number - GB174469672000

Mackenzie Hi Fi > O.K.