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delivery


On UK Orders Over £100
& low International Delivery Costs.

Terms & Conditions of Sale:

All orders placed with Mackenzie Hi Fi will be subject to our terms & Conditions of sale.

DELIVERY AND POSTAGE COSTS

We hold stock of certain items. However, a good many of our products are manufactured in international destinations and are made to order. These items may be dispatched direct from the manufacturer and can sometimes take up to 4 weeks for delivery. Products will be supplied within standard manufacturers lead times, please contact us for specific details. All our items over £100.00 are delivered free of charge within the United Kingdom, except where stated otherwise. International postage is detailed where available, by product, by destination. (please see; terms and conditions of sale)

PRODUCT SPECIFICATIONS

Please note that product specifications are subject to change without notice.

RETURNS POLICY

If for any reason you decide that the system or component you purchased isn't for you, simply return the item in its original condition c/w sealed & unopened packaging within 7 days of receipt, for an exchange to a similarly priced product. (Only 1 exchange per sale is allowed. shipping costs will be met by the buyer) This offer excludes made to order products turntables tonearms and cartridges, unless agreed otherwise with the seller beforehand.

Any item returned under a buyer’s statutory rights will be subject to a stocking surcharge. This charge is 15% of the items selling value and will be deducted from any refund amount. Refunds may be in the form of company cheque and may take between 7-10 days to process. (shipping costs will be met by the buyer)

X demonstration items are non-returnable/refundable and are not afforded any form of guarantee, unless agreed otherwise with the seller before purchase.

MADE TO ORDER PRODUCTS

Returns cannot be accepted where a product is not in stock and has been made to your specific requirements. Please contact us, should you require clarification with regard to our return policy for a specific made to order product, before making your offer. FOR DEFINITION PURPOSE- A made to order item shall be; any cable item that is not in stock, and has to be made in order to fulfill a customer’s order. Any Turntable or any turntable package that has to be part or fully assembled including the arm and cartridge. In addition, any other product that has been designated "made to order" on the products items details.

This returns policy in no way affects your statutory rights as a buyer.

CANCELATION POLICY

Order Cancellations cannot be accepted under any circumstances where a product has been made to your specific requirements. Please contact us, should you require clarification, prior to making your offer. FOR DEFINITION PURPOSE- A made to order item shall be; any cable item that we do not hold in stock, and has to be acquired/made in order to fulfill a customer’s order. Any Turntable item that has to be part or fully assembled including the arm and cartridge if fitted prior to dispatch. In addition, any other product that has been designated "made to order" on the products item details/order confirmation details.

No made to order product may be cancelled by the buyer following a 7 day period from our reciept of  the buyers official order. Should a buyer cancel an order within a 7 day period, any costs associated with the buyers cancellation instruction, incurred by ourselves/from our suppliers, will be passed on to and met in full by the buyer.

Customers who refuse or abandon shipments will be charged all fees that Mackenzie Hi Fi has incurred to retrieve your package.

This cancellation policy in no way affects your statutory rights as a buyer.

GENERAL TERMS & CONDITIONS

Any item returned under a buyer’s statutory rights will be subject to a stocking surcharge. This charge is 15% of the items selling value and will be deducted from any refund amount. Refunds may be in the form of company cheque and may take between 7-10 days to process. (shipping costs will be met by the buyer)

The prices detailed on this website are for quotation purposes and shall be considered as an invitation to treat only. They do not in any way constitute an offer.

We reserve the right not to accept an offer, in particular, where acceptance of the offer may infringe on our responsibilities for an agreed manufacturers distributor agreement.

TRIAL ITEMS

Items provided for home trial purposes shall be invoiced at advertised prices, unless agreed otherwise. The monies provided will be treated as a fully refundable deposit. The items will be supplied for a mutualy agreed trial period from date of delivery.

We will contact you following this period to determine;

1) to finalise the order.

or

2) To determine whether a longer trial period is required.

When an item has been returned and its condition has been checked the deposit will be refunded to the buyer. Any damage found will be immediately reported to the buyer.

We would confirm that, unless agreed otherwise with the seller, should any item issued for trial purpose not be returned following a three week period from date of issue, the items supplied will be considered as an order paid in full, with any monies owing being debited.


TITLE

a) The goods shall remain the sole and absolute property, of the Company as legal and equitable owner until such time as the Customer has paid the Company the agreed price in full.
b) The Company may for the purpose of recovery of the Company’s goods or equipment enter upon any premises where they are stored or where they are reasonably thought to be stored and may re-possess the goods or equipment
 
LOSS OR DAMAGE PRE-DELIVERY OR IN TRANSIT

Any loss or damage or shortage must be notified to the Company as soon as possible and in any event within 7 days of delivery and in the case of damage the damaged goods and their packaging must be preserved otherwise the Company shall be entitled to disclaim liability that the Company might otherwise have incurred. The Customer must notify the Company of any non-delivery within 14 days of the date of the Company’s advice of dispatch

PRODUCT WARRANTY
 
All our products are sold with original manufacturer warranties, where applicable. It is the sole responsibility of the buyer to ensure they comply with an individual manufacturer’s warranty requirements, in order to secure and maintain said warranty.

INTERNATIONAL CUSTOMS/TAXATION CHARGES

The buyer is solely responsible for paying any and all customs charges/local taxation charges in relation to the purchased items.

WASTE ELECTRICAL & ELECTRONIC EQUIPMENT REGULATIONS

You can now recycle your old Electricals with us.
 
If you’re buying a new electrical item, we will recycle your old one for free (This will be on a like for like basis)
 
Why recycle?
Unwanted electrical equipment is the UKs fastest growing type of waste.
 
Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
 

We can help
We are pleased to offer our customers the chance to recycle their old electrical items.
 
We can collect your old electrical item for you and arrange for it to be recycled, (a collection charge will be incurred) or you can send us your old item for recycling (delivery costs met by the customer). Your old item must be returned within 28 days.
 
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
 
 
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
                 
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com



WEBSITE TERMS & CONDITIONS OF USE

Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

1. SITE ACCESS

1.1 You will be able to access the majority of this Website without having to register any details with us. [However, particular areas of this Website will only be accessible only if you have registered.]

2. USE OF WEBSITE

2.1You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.

3. SITE UP TIME

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

4. VISITOR CONDUCT

4.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
4.2 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
4.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.]

5. LINKS TO AND FROM OTHER WEBSITES

5.1Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.
5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
(b) you do not misrepresent your relationship with us or present any false information about us;
(c) you do not link from a website that is not owned by you; and
(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.
5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

6. DISCLAIMER

6.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.
6.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.

7. EXCLUSION OF LIABILITY

7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.
7.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

8. GOVERNING JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

9. OUR DETAILS
Our business’s name is:

Mackenzie Hi Fi, 1, Sytchmill Way, Stoke on Trent. ST6 4GA
Our contact details are: Tel: 07905 362545 e-mail stuart@mackenziehifi.com


MACKENZIE HI FI PRIVACY POLICY:

We will only collect and use information about you lawfully and in accordance with the Data Protection Act 1998. The information we collect is used to process your order and to provide you with the best possible service. We collect only your name, e-mail address, mailing address, phone number. We do not collect or keep on record your Credit/Debit card details. We will never divulge sensitive information about you without your explicit consent. Mackenzie Hi Fi does not sell or pass any customers personal information, including e-mail addresses to any other organisation for any purpose other than for processing orders you place with us. The information we hold will be accurate, and where necessary, kept up to date.  Information will not be kept for longer than is necessary.

You can check the information we hold about you by contacting us via e-mail.  Any errors you find will be corrected promptly. Data held about you will be done so securely and will not be transferred to countries outside of the European Economic Area. From time to time we may send you information via e-mail or post to inform you of changes to our website or inform you of special offers. We will always provide an ‘opt-out’ or ‘unsubscribe’ option to allow you to stop any further mailings if you wish.
 

COOKIES

In line with the EU Cookie Directive which came into force on 25th May 2011, we must declare how cookies are used when you visit our website and offer you the chance to disable or reject cookies if required.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Using this technology does not mean that we automatically know any information about you. A cookie can't read data off your hard disk or read cookie files created by other sites.

Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the site. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Please consult the help files of your browser or visit www.allaboutcookies.org to find out more about this option.

Some Examples of the types of cookies used by Google Analytics:

Cookie Title Description
__utma
__utmb
__utmc
__utmz
Google Analytics

These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.

These cookies contain no personally identifiable information but they will use your computer's IP address to know from where in the world you are accessing the Internet.

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google's behalf.

More about cookies-

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

V.A.T.
VAT Registration Number 174469672

Economic Operator Registration and Identification Number - GB174469672000

Mackenzie Hi Fi > O.K.